I’m 1-week into my 3-week contracting gig at Microsoft. I spent half the day trying to log into the Microsoft network. MS help desk sent me a temporary login password that apparently did not work (how temporary was it?!). I thought this might be a network access problem, and the network access technician told me that the password should work on a network-enabled computer and suggested that I try out a MS public terminal in the library.
I was able to finally log in to my email account on the library terminal, but I received an error message that said to speak to my building’s tech support. I went to the tech support office, and after about 45 minutes they said that this was all a new account problem, and I would need to speak to the MS help desk again. Once I finally got through to the help desk (after being put on hold due to a large volume of calls), the help desk guy said they would escalate my service request, and I would get a series of emails to let me know my status. When I reminded him that I couldn’t get access to email, and that was the very reason I needed help from the help desk in the first place, he said, “Yes, well unfortunately this system is automated and we are unable to send any emails to an non-Microsoft account.”
Please shoot me now.
At least I get paid by the hour to deal with this nonsense. Then I go back to being a bag lady. Hallelujah!
